1. This policy sets out the returns policy for goods or services purchased through the online store operated by Fine Edge.
2. To be eligible for a refund, your item must be in the same condition that you received it, and it must be in the original packaging.
3. If you change your mind about a purchase you have made within 14 days after the date of delivery, you can request a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
4. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 days.
5. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
6. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
7. Once your return is received and inspected we'll contact you to let you know if and how your refund will be processed and credit your original method of payment, within a few days.
8. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
9. Some special offer or sale items you may purchase, may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.